New Beginnings Coach Supervisor

Location(s) US-IN-Indianapolis
Commercial Services
Full Time


Job Summary

The Supervisor, New Beginnings Coaches manages and directs the case management activities of the New Beginnings Program (NBP) including coordination of barrier removal strategies, building resources for enhanced wrap-around service offerings, partnership agreement management, and assisting the Manager in meeting the graduation goals of the program.  The Supervisor not only oversees direct reports who are the NB Coaches and NB Follow Along Coaches, but carries a reduced caseload of NBP participants and fills in for staffing vacancies.  The Supervisor works with the leadership team to identify and facilitate activities for training hourly employees in the program in order to improve employability.  


Example Duties and Activities

Resource Development and Program Outcomes

  • Creates effective strategies for partnership development related to participant training opportunities and identification of resources for wrap-around service supports including direct mail marketing, social media, neighborhood canvassing, hosting/attending community events, etc.  
  • Builds, maintains, and manages partnership database including all pertinent documents, agreements, and MOAs.
  • Brainstorms and coordinates barrier removal strategies with staff.
  • Guides the interviewing and hiring activities, orientation, and on-the-job training for NBP participants.
  • Fills in for Coaches in times of vacancies and/or to model program goal attainment for training purposes.  

Staffing, Evaluation, and Development

  • Creates staffing strategy and approaches to meet requirements.
  • Conducts regular one-on-one meetings with each direct report.  Assesses knowledge and skills of team members. Assists staff in identifying strengths and/or gaps, and develops strategies to optimize strengths and address gaps using a strength-based approach.  Motivates employees to achieve key performance indicators, conducts performance reviews, and provides feedback through coaching.
  • Implements professional development and succession plans for self and key staff.

Caseload Management

  • Performs liaison functions with referral to assigned coach.  Works in partnership with other staff members to ascertain the root cause and appropriate direction for resolution.
  • Organizes and presents job readiness preparation either one-on-one or in small groups.
  • Participates in singular and group conferences in evaluating case problems and skill improvement.  Arranges for evaluation or assessment to be completed as part of the intake and diagnostic process when necessary.
  • Assists participants in assessing community resources, wrap-around services, and making appropriate referrals to their assigned coach.
  • Works with program participants to assess and comprehend risk factors/needs and to deliver effective support.  Assists participants in improving work behaviors and skills acquisition to enhance their success with employment. Coordinates one-on-one follow-ups with participants to continually monitor their efforts and measure progress. Makes recommendations to provide guidance and counseling. Generates status reports and makes adjustments as needed.
  • Effectively leverages internal, professional, and community networks to drive results.
  • Establishes regular contact with participants to offer services and to keep them engaged, for follow-up and retention.
  • Monitors accomplishment of numerical enrollment goals, participant enrollment dates, and participant achievement and completes billing requirements. Tracks, documents, and communicates program-specific metrics utilizing multiple reporting systems.
  • Provides direct counseling, intervention, advocacy, and referrals; provides transportation services when needed.  Provides assistance and direction, encouraging participants toward self-dependence in daily decision-making and problem-solving activities.
  • Conducts regular employment progress reports.  Performs worksite evaluations to establish potential accommodations.  Performs liaison functions with referral sources and other community agencies.
  • Participates in staff meetings.
  • Attends community meetings as related to the identified goal.  Promotes the NBP to create community awareness for participant recruitment/enrollment. 


Required Competencies 

    • Degree and Credential Requirements - Bachelor’s degree in psychology, human relations, social work, rehabilitation counseling, criminology, or related fields with a focus on mental health.
    • Program Management - Is skilled at organizing, monitoring, and evaluating programs, including writing policies and procedures, mapped to business goals that improve organizational performance.  Has documented success in interpreting information and making necessary adjustments to achieve program outcomes/metrics.  Plans and attends to details and pursues quality in accomplishing multiple tasks in an organized and timely fashion. Exhibits careful attention to detail and follow-through with a focus on managing deadlines.
    • People Management - Enables direct reports and co-workers to grow and succeed through feedback, instruction, and encouragement to ensure their success and the accomplishment of departmental goals.
  • Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers’ needs. Delivers information in person, in writing, and in a digital world.
    • Building Collaborative Relationships - Develops, maintains, and strengthens partnerships at all levels with others inside or outside the organization who can provide information, assistance, and support. Is able to receive as well as provide feedback to improve performance or processes; builds and maintains customer satisfaction.
  • Critical Thinking - Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Established Contacts - Maintains and grows a professional network of community resources, health care providers, employers, and others as appropriate to the organization.
  • Data Review and Reporting - Collects, interprets, and examines data to identify root causes, evaluate actions, and continuously improve processes to achieve program goals.
  • Technical Knowledge - Has solid knowledge of G Suite, MS Office, databases, the internet, and case management systems.  


Preferred Competencies 

  • Diversity Awareness - Works effectively delivering assistance that is mindful of different cultural/language traditions, showing respect and validation for diverse communities/organizations, low-income families, people with developmental and/or physical disabilities, and models consistency with policies regarding human rights, equality, equity, and diversity.
  • Learning Strategies - Selects and uses training/instructional methods and procedures appropriate for the situation when learning or teaching new things.


Other Requirements

    • Has no conflicts working a flexible schedule beyond normal business hours.
    • Is willing to travel to participants’ homes, workplaces, community centers, and other venues at times that are convenient to individuals being served and be able to transport program participants as needed.
  • Government Contract Responsibilities - The Commercial Services Division is proud to be a CARF (Commission on Accreditation of Rehabilitation Facilities) accredited site.  As a result, employees must pass a federal criminal background check, have a valid driver’s license, up-to-date auto insurance, and a good driving record.


Benefits: Full-time employees may participate in a comprehensive benefits program that includes:

  • Continuing education and leadership development
  • Comprehensive health plan
  • Paid time off (PTO)
  • Life, dental and vision insurance
  • Nationally recognized preventive health and wellness program
  • Section 125 pretax health spending account, dependent care spending account, and premiums


Mission and Values: click here

Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled


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