Mission Coach

Location(s) US-IN
Full Time


Are you looking for a flexible career that makes an inspirational impact on your local community and those served across the state of Indiana?  Are you able to relate to and motivate employees to enhance their lives by helping them establish resources?


Job Summary

The Mission Coach Program addresses the fragmented structure of the social services industry by taking a holistic, whole-family approach.  This approach is foundational to Goodwill’s existing wrap-around services provided to employees and their families.  The Mission Coach provides alternative life strategies by preparing for success through employment, financial management, future planning, and education.  Efforts are tracked to educational and employment outcomes.  The Coach networks with outside resources to promote Goodwill’s programs and services.  The Mission Coach manages community outreach and builds and maintains relationships with all stakeholders. The Coach works with minimal supervision and relies on self-direction to complete goals as established by the organization.


Example Duties and Activities 

  • Assesses participants to conclude the nature and degree of assistance and refers them to appropriate services.
  • Coaches participants to act on and achieve their long-term educational and employment goals.  Conducts one-on-one follow-up with participants to continually monitor efforts and measure progress.  Makes recommendations to provide guidance and counseling.  
  • Organizes and presents job readiness preparation either one-on-one or in small groups.
  • Stay abreast of current labor market data to provide students information on employment opportunities.
  • Builds and maintains networks with key community partners including Goodwill staff (community agencies, educational institutions, financial liaisons, and employers) to enhance the menu of wrap-around services provided to participants. Serves as the primary point of contact with community partner organizations to receive and manage client referrals.
  • Creates and manages participant database and files.  Generates status reports and makes adjustments as needed.  Tracks, documents, and communicates program-specific metrics utilizing multiple reporting systems.
  • Participates in the evaluation and continuous improvement in the Mission Supports Program and ways to create and build upon community partnerships. 


Required Competencies 

  • Degree and Credential Requirements: NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute.  We believe in continuous learning and professional development.
  • Industry Expertise - Has worked assisting people with personal development plans that have included education, employment, and/or financial goals that have improved their situation.   
  • Established Contacts - Maintains and grows a professional network of community resources, health care providers, and others as appropriate to the organization.
  • Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers’ needs. Delivers information in person, in writing, and in a digital world.
  • Technical Knowledge - Has working knowledge of G Suite and MS Office. Prior Efforts to Outcomes (ETO) knowledge is an additional plus.
  • Client Engagement - Takes a strengths-based, client-centered approach to developing relationships at all levels while establishing appropriate boundaries.  Adept at delivering feedback that is constructive and unbiased.  Creates and maintains a safe environment for open discussions.
  • Self- and Team-Reflection - Evaluates one’s own attitudes and actions to recognize successes and areas for self-improvement.  Seeks and replies appropriately to feedback.  Elicits and considers differing viewpoints when reviewing issues. Models concepts of motivational interviewing, coaching, and reflective practice.
  • Autonomy - Takes initiative without waiting to be directed, does what is asked, and works until the job is completed.  Takes ownership of mistakes and learns from them rather than makes excuses. 

Preferred Competencies 

  • Diversity Awareness - Works effectively delivering assistance that is mindful of different cultural/language traditions, showing respect and validation for diverse communities/organizations, low-income families, people with developmental and/or physical disabilities, and models consistency with policies regarding human rights, equality, equity, and diversity.
  • Information Monitoring - Collects and reviews information to manage or improve processes and/or activities.


Other Requirements

  • Ability to occasionally work a flexible schedule beyond normal business hours.
  • Is willing to travel to participants’ homes, workplaces, community centers, and other venues at times that are convenient to individuals being served.
  • Background Screening - All candidates must pass a pre-employment background check.  Must have a valid driver’s license, up-to-date auto insurance, and a good driving record.

Benefits: Full-time employees may participate in a comprehensive benefits program that includes:

  • Continuing education and leadership development as well as tuition reimbursement
  • Comprehensive health plan
  • Paid time off (PTO) and paid holidays
  • Life, dental and vision insurance
  • Nationally recognized preventive health and wellness program
  • Paid parental leave
  • Retirement planning options with generous company match %
  • Travel flexibility
  • Section 125 pretax health spending account, dependent care spending account, and premiums


Company Overview  

Since 1930, Goodwill of Central & Southern Indiana has helped Hoosiers become more economically self-sufficient through employment, education, job training, and health services. Today, we are one of the largest Goodwills in North America, providing services to thousands of individuals and families each year. 


We find that we are at our best when we work together, as One Goodwill, across the organization, delivering vital services and resources, and empowering Hoosiers to increase their independence and reach their full potential.  We will continue to change lives daily through the development and execution of initiatives that enrich the lives of those we serve through education, health, and employment.  Everything we accomplish will be through the lens of equity as we work towards equitable outcomes for those who are facing systemic barriers that lock them in the vicious generational cycle of poverty.


Mission and Values: click here



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