New Beginnings Re-Entry Coach

Location(s) US-IN-Indianapolis
Commercial Services
Full Time


Job Summary:

Goodwill's Re-Entry Coach assists in follow-up for New Beginnings participants who are in need of education and/or employment development. The primary purpose of this position is to coach, mentor and facilitates activities for training clients in order to improve employability by utilizing appropriate training methods and motivational techniques to help reduce the recidivism rate and help participants reintegrate back into society. This position will also create networks with outside resources to promote Goodwill’s programs and services.



  • Works with employees to assess and understand risk factors and needs and to deliver effective support.
  • Secures supplementary information such as employment, criminal history, medical records, psychological, agency referrals, eligibility documentation, or school reports.
  • Constructs and maintains initial individual documentation progress files.
  • Assists clients in developing individual development plans that will fit their specific needs and skills in relation to education and employment; modify individual plans as needed.
  • Provides direct counseling, intervention, advocacy, and referrals providing transportation services when needed.
  • Works collaboratively with other staff members to determine root cause and appropriate direction for resolution.
  • Organizes and presents job readiness preparation either one-on-one or in small groups.
  • Participates in individual and group conferences in analyzing case problems and skill improvement. Arranges for evaluation or assessment to be completed as part of intake/diagnostic process when necessary.
  • Assists clients in improving work behaviors and skills acquisition to enhance their success with employment. Conducts one-on-one follow-up with employees to continually monitor individuals’ efforts and measure the progress of their plans.
  • Maintains and cultivates collaborative working relationships between Goodwill Industries of Central Indiana, Inc., referring parties, and the funding resources to provide a smooth transition from the referring agency through the enrollment process and into appropriate programs.
  • Effectively leverages internal, professional, and community networks to drive results.
  • Establishes regular contact with clients to offer services and to keep engaged, for follow-up, retention, etc.
  • Monitors accomplishment of numerical enrollment goals, participant enrollment dates, participant achievement and completes billing requirements.
  • Provides support and direction, encouraging employees toward self-dependence in daily decision-making and problem-solving activities.
  • Performs worksite analysis to determine potential accommodations.
  • Performs liaison functions with referral sources and other community agencies.
  • Attends community meetings as related to the identified goals.

Experience Preferred/Required:

  • Bachelor’s degree in a human services field with knowledge of the criminal justice system preferred
  • A minimum of 3 years direct, related work experience, preferably in a service industry required
  • Able to work a flexible schedule as needed
  • Demonstrated skill working with diverse populations
  • Success working with people with criminal backgrounds highly preferred
  • Solid working knowledge of MS Office Products, Google Suite, etc.
  • Ability to establish and maintain relationships with a professional network of community resources
  • Strong planning and organizing skills, independent, self-managed with a high amount of energy
  • Documented success meeting program outcomes/metrics
  • Ability to analyze and interpret information and make necessary adjustments to achieve program goals
  • Requires occasional local travel/transporting individuals. Valid driver’s license, up-to-date auto insurance, and good driving record.

Benefits: We offer a competitive comprehensive benefits package for this position that includes:

  • Generous paid time off (PTO) even as a new hire and paid holidays
  • Continuing education and leadership development
  • Comprehensive health plan as well as medical, dental, vision, etc.
  • Company provided life insurance and disability coverages
  • Retirement investment options with partial employer % match
  • Nationally recognized preventive health and wellness program
  • Section 125 pretax health spending account, dependent care spending account, etc.

About Us:

Goodwill of Central and Southern Indiana changes lives every day by empowering people to increase their independence and reach their potential. As employees, we thrive and work as a team living and breathing Goodwill’s values. When becoming an employee, you can expect to embrace the values of Innovation, The Value of the Individual, Learning, Employment, Self-Sufficiency, and Lasting Impact.


Mission and Values: click here

Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled


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