Department Supervisor

Location(s) US-IN-Indianapolis
Commercial Services
Full Time


Job Summary

The Department Supervisor directs and coordinates activities of the production department in processing materials or manufacturing products in an industrial organization by performing personally or through the group leaders.  

  • Coordinates daily production activities to meet safety, quality, output, and on-time delivery targets.  Uses data and continuous improvement tools to resolve internal and external corrective actions and drives process improvement.
  • Manages 2-4 subordinate Line Leaders who supervise a total of 100 hourly employees.  
  • Plans, assigns, and directs work; interviews, hires, and trains employees; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems.  
  • Contributes as a key member of the Commercial Services management team.


Example Duties and Activities                                           

  • Reviews production orders or schedules to ascertain product data such as types, quantities, and specifications of products, and scheduled delivery dates in order to plan department operations.
  • Creates efficiencies with customers through communication and comprehension of deliverables.
  • Prepares labor schedules, establishes priorities, and coordinates manufacturing activities to ensure effective, efficient labor utilization to meet production schedules.  Maintains awareness through communication with Line Leaders of the status of schedules and takes direct action when needed to resolve and/or prevent any delays.
  • Supervises departmental personnel, utilizing lean management techniques, such as 5S with a continual focus on waste minimization/elimination through the development and use of quality knowledge, adherence to quality requirements, and identifying/correcting operator-related scrap generation.  Conducts regular reviews of operator scrap generation, identifies the root cause and corrective action and establishes goals for improvement.  
  • Monitors and implements job methods and procedures in accordance with lean principles.  Coordinates efforts with group leaders.  Manages and utilizes systems to track continuous improvement project implementation and status.
  • Performs informal and formal performance reviews, offering praise for good performance and providing improvement goals and corrective actions for substandard performance through coaching, counseling, and individual continual feedback.  Motivates team members to gain and maintain their dedication to meeting individual and departmental goals.
  • Administers cross-training program for all employees, monitoring for skills and knowledge deficiencies; takes remedial action to provide the necessary training for all team members to reach and maintain the required performance level.
  • Heads safety and compliance for the department.  Ensures compliance with safety and environmental rules and regulations.  Maintains work area in a safe manner and ensures compliance to the 5S program.  Holds regular safety meetings and uses problem-solving techniques to identify root cause safety issues and enforce solid corrective action.  Assures compliance of employees to all state and federal regulations.  Creates preventative actions to meet specific safety goals of cost per employee, zero lost time accidents per year and conducts regularly scheduled safety audits.  Investigates and evaluates work-related injuries/illnesses.  Works closely with group leaders to prevent accidents and eliminate causes contributing to lost time and worker's compensation costs.
  • Inspects and performs routine maintenance on machines and equipment to ensure specific operational performance and optimum utilization.  
  • Reviews production and operating reports and resolves operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays.
  • Compiles, stores, and retrieves production data.
  • Performs daily production meetings in the plant; creates and publishes daily/weekly/monthly metrics.                                       


Required Competencies 

  • Degree and Credential Requirements - NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute.
  • People Management - Enables direct reports and co-workers to grow and succeed through feedback, instruction, and encouragement to ensure their success and the accomplishment of departmental goals in a production, assembly, or order fulfillment environment.
  • Manufacturing Operations and Process Improvement - Possesses familiarity with warehousing and inventory controls, lean manufacturing systems, quality management systems, and LEAN philosophies as they apply to a plant manufacturing environment. 
  • Technical Knowledge – Has working knowledge of G Suite and MS Office.
  • Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers’ needs. Delivers information in person, in writing, and in a digital world.
  • Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside or outside the organization who can provide information, assistance, and support.
  • Mathematical Aptitude - Develops and applies mathematical thinking in order to solve a range of problems in everyday situations. 
  • Innovation - Creates new and better ways for the team to be successful by identifying gaps, evaluating opportunities, assessing risks, and putting ideas into action.

Preferred Competencies 

  • Quality Standards and Methodologies for ISO 13485 and ISO 9001 - Has expertise in quality assurance base standards, requirements, specifications, and guidelines to ensure that products, services, and processes are of good quality and fit for purpose according to ISO 13485 and ISO 9001.



Full-time employees may participate in a comprehensive benefits program that includes:

  • Continuing education and leadership development
  • Comprehensive health plan
  • Paid time off (PTO)
  • Life, dental and vision insurance
  • Nationally recognized preventive health and wellness program
  • Section 125 pretax health spending account, dependent care spending account and premiums


Company Overview  

Since 1930, Goodwill of Central & Southern Indiana has helped Hoosiers become more economically self-sufficient through employment, education, job training, and health services. Today, we are one of the largest Goodwills in North America, providing services to thousands of individuals and families each year. 


We change lives every day by empowering people to increase their independence and reach their potential. As employees, we thrive and work as a team living and breathing Goodwill’s values. When becoming an employee, you can expect to embrace the values of Innovation, The Value of the Individual, Learning, Employment, Self-Sufficiency, and Lasting Impact. 


Mission, Vision and Values: click here


Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled


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