Shuttle Driver - Indianapolis, IN

Location(s) US-IN-Indianapolis
Outlet Associate
Full Time
$16.00 per hour


Starting at $16.00 per hour


The Shuttle Driver works with the Logistics & Supply Chain Manager to plan and execute a variety of activities including: movement of inventory between donation sites/locations and storage/processing locations (e.g. Outlets and eCommerce), balancing of supplies and inventory between/among Outlets, and supporting delivery of supplies and movement of inventory and supplies from stores. The Shuttle Driver interacts with customers while demonstrating exceptional safety in and out of the vehicle. This role demonstrates behaviors consistent with Goodwill’s Mission, Vision, Values, and Standards of Conduct and may function in various capacities within the retail location. 


This position supports and drives Goodwill’s mission of changing lives every day by empowering people to increase their independence and reach their potential through education, health and employment.


Hours of Operation: 


6 a.m.- 4 p.m. Monday–Saturday

10 a.m.- 6 p.m. Sunday


Work schedule can vary within the Hours of Operation from week to week.



  • Safely drives and follows all laws regarding driving.
  • Monitors pickup inventory and drop-off inventory.
  • Ensures that pickups are completed in a timely manner in accordance with the daily schedule.
  • Keeps Logistics & Supply Chain Manager informed of opportunities and daily concerns.
  • Maintains a positive environment that is cohesive to achieve goals.
  • Plans, organizes and executes the activities of the day.
  • Provides a clean, fun and safe environment for all customers and fellow employees.
  • Maintains a clean nonsmoking van which operates by Kaizen standards on a daily basis.
  • Maintains personal level of performance consistent with corporate guidelines.
  • Ensures all customers receive exceptional customer service, and acceptable behaviors and practices for interacting with customers as defined by supervisor are consistently met.
  • Builds and develops relationships with customers to determine product needs.
  • Proactively addresses and follows up with all concerns and customer service issues as well as communicates those concerns with Logistics & Supply Chain Manager.
  • Maintains effective communication with other retail leadership staff and CDP Team Members.
  • Will be an active and productive Outlet or eComm site member when not driving and will be directed by Outlet or eComm Site Leader to assist in any and all operational functions of site.


  • High school diploma or GED preferred
  • Excellent customer service and verbal communication skills
  • Demonstrated ability to safely drive 26-foot straight truck
  • Ability to learn logistics platforms to form and navigate routes
  • Strong sense of direction and large-vehicle wherewithal
  • Must have chauffeur’s license or be willing to obtain one
  • Driver’s license in “Very Good Standing” and subject to license status check annually
  • Must successfully pass background check
  • Strong attention to detail and quality of work, including safety awareness
  • Ability to lift up to 50 pounds
  • Microsoft Office products, Google Suite (Sheets, Docs, and Drive) and internet navigation proficiency
  • Results-oriented and driven to achieve goals
  • Drivers must be flexible to handle changing situations
  • Ability to pass a drug screens as required
  • Forklift operator-certified at the time of hire (or obtain certification within 2 weeks of being in position) and maintain status


The following is the comprehensive benefits programs in which full-time employees may participate:

  • Continuing education & leadership development
  • Comprehensive health plan
  • Paid time off (PTO)
  • Life, Dental & Vision
  • Short & long term disability plans
  • Nationally recognized preventive health & wellness program
  • Section 125 pretax health spending account, dependent care spending account and premiums
  • Retirement plan with generous match


To learn more about our Mission and Values, please click here.


Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled





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