Manager, Office Administration - The Excel Center Anderson

Location(s) US-IN-Anderson
Full Time


The Manager, Office Administration is responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency of The Excel Center. Works closely with staff and students to supervise and maintain orderly operations for the school.  Additionally, this position is responsible for appropriate staffing, managing, and equipping of the Young Learner’s Childcare Center.


Essential skills include language skills, writing skills, reasoning ability and computer skills, including working knowledge of Microsoft Word, Excel, Outlook and the Internet. Position requires strong focus on customer service with a can-do, professional attitude and the ability to prioritize tasks in a fast-paced environment. This role demonstrates behaviors consistent with our Mission, Vision and Values, on behalf of Goodwill of Central & Southern Indiana.



  • Manage, coach, mentor, and evaluate the Young Learner’s Childcare Center (YLCC) Manager and the staff.

  • Ensure that the YLCC is properly staffed, equipped, and maintained.

  • Make certain the YLCC is a safe, secure, and a healthy environment for the children that it serves.

  • Oversee necessary documentation and ensure that records are properly maintained.

  • Greet visitors, provide information requested, and route visitors to the appropriate party.

  • Answer phones and provide information about the schools or direct calls to appropriate party.

  • Check voicemail and respond to messages in a timely manner.

  • Manage departmental relationships to coordinate any needed work orders in the areas of security, housekeeping, and maintenance.

  • Manage bus pass ordering and distribution.

  • Coordinate travel arrangements.

  • Coordinate all event planning to include vendor evaluation and selection within budgetary constraints.

  • Collect and distribute mail daily.

  • Order, maintain, and track inventory of office equipment and supplies.

  • Create and maintain staff directory and center calendar.

  • Order business cards.

  • Manage on-site enrollment for new students to include iExcel, troubleshooting, and decision making in accordance with The Excel Center Model.

  • Assist with new student orientation.

  • Collaborate with registrars to assist with workflow.

  • Acts as a liaison between students, enrollees, families, staff and community partners.

  • Works closely with Marketing Director and Admissions and Outreach Coordinator.

  • Ensure student information system is accurate and up to date.

  • Assist with student and staff scheduling where applicable.

  • Responsible for student reception support, including hiring, mentoring, and training.

  • Coordinate center tours for community.

  • Identify vendors, evaluate services and costs, narrow vendor selection and make appropriate business recommendations.

  • Works closely with sister school to achieve new center goals.

  • Other duties as required.


  • Associate’s degree with 3-5 years of office management experience; bachelor’s degree or Certified Office Manager preferred

  • 1-2 years work experience in a child care setting

  • Bilingual Spanish language skills strongly desired

  • Demonstrates a high degree of professionalism and a willingness to make a good first impression

  • Flexible, adaptable, embraces change

  • Demonstrates empathy in difficult situations and uses discretion in sharing information

  • Is knowledgeable and informed regarding The Excel Center and The Indianapolis Metropolitan High School in order to provide callers and visitors with correct and appropriate information

  • Effective at multitasking, and flexible and adaptable to changing work priorities and schedules

  • Ability to gather and analyze data to make informed decisions


Full-time employees may participate in a comprehensive benefits program that includes:

  • Continuing education and leadership development
  • Comprehensive health plan
  • Paid time off (PTO)
  • Life, dental and vision insurance
  • Short- and long-term disability plans
  • Nationally recognized preventive health and wellness program
  • Section 125 pre-tax health spending account, dependent care spending account and premiums
  • Retirement plan with generous match or contribution into Teachers’ Retirement Fund for eligible employees.

To learn more about our Mission and Values, please click here. 

Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled



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