• Manager, New Beginnings Program

    Location(s) US-IN-Indianapolis
    Mission Services
    Full Time


      The Manager, New Beginnings Program is responsible for leading, managing and directing the New Beginnings Program (NBP). Networks with outside resources to promote Goodwill’s programs and services. Builds and maintains relationships with all stakeholders. The Manager, NBP is directly responsible for creating, implementing, and managing the employee development and training system for New Beginnings. Works with the leadership team to identify and facilitate activities for training hourly employees in the program in order to improve employability. Additionally, manages a caseload of New Beginnings participants. Direct reports include the Data Coordinator and New Beginnings Facilitator (ERDS). This role demonstrates behaviors consistent with our Mission, Vision and Values, on behalf of Goodwill of Central & Southern Indiana.




    • Collaborate with other staff members to determine root cause and appropriate direction for resolution.
    • Organize and present job readiness preparation either one-on-one or in small groups.
    • Participate in individual and group conferences in analyzing case problems and skill improvement.  Arrange for evaluation or assessment to be completed as part of intake/diagnostic process when necessary.
    • Assist clients in assessing community resources, support services, etc. and make appropriate referrals.
    • Provide job coaching and on-the-job training.
    • Assist clients in improving work behaviors and skills acquisition to enhance their success with employment.  Conduct one-on-one follow up with employees to continually monitor individuals’ efforts and measure progress of their plans.  Make recommendations to provide guidance and counseling. Generate status reports and make adjustments as needed.
    • Maintain and cultivate collaborative working relationships between Goodwill of Central and Southern Indiana, Inc., referring parties and funding resources to provide a smooth transition from the referring agency through the enrollment process and into appropriate programs.
    • Effectively leverage internal, professional and community networks to drive results.
    • Establish regular contact with clients to offer services and to keep engaged, for follow up, retention, etc.
    • Track, document, and communicate program specific metrics.
    • Monitor accomplishment of numerical enrollment goals, participant enrollment dates, participant achievement and complete billing requirements. 
    • Provide support and direction, encouraging employee toward self-dependence in daily decision-making and problem-solving activities.
    • Conduct regular employment progress reports.
    • Document client services utilizing multiple reporting systems.
    • Perform worksite analysis to determine potential accommodations.
    • Perform liaison functions with referral sources and other community agencies.
    • Participate in continuing professional development relevant to the objectives of the position.
    • Participate in staff meetings.
    • Attend community meetings as related to the identified goals.
    • Manage, motivate and develop staff towards accomplishment of mission and business goals.  
    • Create goals and metrics for NB Program.
    • Initiate or suggest plans to motivate workers to achieve work goals.  
    • Manage interviewing and hiring process for NBP.
    • Create, maintain, and manage business area budget.
    • Review analyses of activities, costs, operations, and forecast data to determine progress toward stated goals and objectives.
    • Record all data and information as required.
    • Track expenses and report profit and loss.
    • Distribute, collect, and review customer satisfaction surveys.
    • Interface and maintain relationships with outside vendors for cleaning supplies and uniforms.


    • Bachelor’s degree in Social Services, Human Services or related field preferred or equivalent relevant experience
    • 5 years of program or supervisory experience
    • Solid working knowledge of MS Office products (Word, Excel, Outlook) and Case Management systems
    • Comfortable working with diverse populations, including people with disabilities
    • Documented success meeting program outcomes/metrics
    • Ability to establish and maintain relationships with a professional network of community resources and site supervisors
    • Ability to analyze and interpret information and make necessary adjustments to achieve program goals
    • Excellent communication skills, demonstrated across levels of management and for internal and external stakeholders
    • Self-directed problem solver
    • Strong customer service orientation
    • Able to train and multi-task


    Full-time employees may participate in a comprehensive benefits program that includes:

    • Continuing education and leadership development
    • Comprehensive health plan
    • Paid time off (PTO)
    • Life, dental and vision insurance
    • Short- and long-term disability plans
    • Nationally recognized preventive health and wellness program
    • Retirement plan with generous match
    • Section 125 pretax health spending account, dependent care spending account and premiums

    To learn more about our Mission and Values, please click here.

    Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled




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