• Employment Guide - Senior Program

    Location(s) US-IN-Indianapolis
    Mission Services
    Full Time
    commensurate with experience

    The service coordinator demonstrates behaviors consistent with Goodwill Industries of Central Indiana’s Historic Values, Basic Principles, and Standards of Conduct and adheres to Workforce and Commercial Services code of ethics.  Coordinates and manages the recruiting, intake, eligibility, orientation, advising, enrollment procedures and follow-up for program participants who are in need of education and/or employment services.  Coaches, mentors, and facilitates activities for training clients in order to improve employability by utilizing appropriate training methods and motivational techniques.  Networks with outside resources to promote Goodwill’s programs and services.  The Service Coordinator works with minimal supervision and relies upon self-direction to complete goals and objectives as established by Goodwill Industries of Central Indiana, Inc. and its funding partners.



    • Assess clients to determine nature and degree of services and refers them to appropriate services
    • Secures supplementary information such as employment, criminal history, medical records, psychological, agency referrals, eligibility documentation, or school reports
    • Enters basic client demographics into client tracking system
    • Creates, maintains, and reviews case management file
    • Recommends indicated action to allow clients to progress through vocational programming as needed
    • Refers clients to community resources and other organizations
    • Reviews timesheets for completeness and appropriate signatures.
    • Organizes and presents job readiness preparation either one-on-one or in small groups
    • Conducts regular employment progress reports.
    • Appropriates and manages supportive services for clients and executes recruitment plans for participants and host agencies
    • Stays abreast of current labor market data to provide clients information on employment opportunities
    • Works closely with other staff members to assess co-enrollment eligibility
    • Collects and maintains required forms and documentation per contract/funding source guidelines
    • Tracks, documents, and communicates program specific metrics
    • Monitors accomplishment of numerical enrollment goals, participant enrollment dates, participant achievement and completes billing requirements.
    • Documents client services utilizing multiple reporting systems and provides quality control of data entered into database (SPARQ)     


    • Bachelor’s degree in a human services field with direct, related work experience and ability to obtain industry specific certification or five years related experience and/or training with industry specific certification preferred.
    • Documented success meeting program outcomes/metrics
    • Ability to establish and maintain a professional network of community resources, employers and others
    • Ability to analyze and interpret information and make necessary adjustments to achieve program goals
    • Familiarity participating on project teams
    • Experience working with governmental funding sources, a plus
    • Excellent presentation and communication skills (verbal and written)
    • Proven ability to work in an autonomous environment
    • Up-to-date automobile insurance, valid driver’s license and good driving record
    • Previous experience developing and maintaining a network of community resources and relationships. Able to provide a mature network of community resources.
    • Technologically savvy with solid working knowledge of Microsoft Office, databases and the internet. Effort to Outcome experience is a plus.


    Full-time employees may participate in a comprehensive benefits program that includes:

    • Continuing education and leadership development
    • Comprehensive health plan
    • Paid time off (PTO)
    • Life, dental and vision insurance
    • Short- and long-term disability plans
    • Nationally recognized preventive health and wellness program
    • Section 125 pre-tax health spending account, dependent care spending account and premiums
    • Retirement plan with generous match 

    To learn more about our Mission and Values, please click here.


    Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled


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