• Store Leader - Hamilton County

    Location(s) US-IN-Westfield
    Full Time
    $47,500.00 per year

    The Store Leader works with his/her Regional Director, leadership team, and staff to execute store operational objectives that support the annual operating plan. He or she makes decisions involving customers, team members, operational issues, business planning, priority-setting, creating staff schedules, team member performance appraisals, compliance with company policies, and all areas of the business.


    This position supports and drives Goodwill’s mission to help people in central Indiana prepare for, find and keep jobs and demonstrates behaviors consistent with our Mission, Vision and Values, on behalf of Goodwill of Central & Southern Indiana.


    Hours of Operation – Retail Stores and Outlets

    Opportunities in the retail division require availability within the site’s hours of operation. Opportunities in Leadership will require flexibility with your schedule around the retail site’s hours of operation.  Below are the hours of operation for our Retail Store and Outlet locations.

    8:00am to 10:00pm Monday thru Saturday

    10:00am to 8:00pm Sunday



    • Dedicates 50% of time to operations.
      • Productivity: Monitors daily operations and performance. Proactively addresses and follows up with all operational concerns.
      • Inventory control: Ensures all site-specific supplies are on hand for daily business operation.
      • Appearance: Establishes and maintains facility appearance and merchandising standards.
      • Safety: Demonstrates strong safety program leadership.
      • Customer Service: Ensures every customer has an exceptional experience.
      • Sales: Monitors, identifies, and improves sales trends.
      • Performance: Demonstrates a Lean Six Sigma approach to process improvement, integration, and post analytics with ultimate accountability for standard work at the site.
    • Dedicates 40% of time to staff management and development.
      • Manages 15-50 full-time and part-time employees.
      • Provides employee training on all required processes.
      • Maintains a positive culture of open professional communication, immediate resolution of issues, and healthy confrontation.
      • Plans, organizes, and directs all activities of team members including recruiting staff, training and developing, maintaining accountability, motivating, monitoring productivity, communicating, and managing performance.
      • Sets clear responsibilities and expectations while working closely with staff to remove any significant work barriers.
      • Accountable for employee development and succession planning.
    • Dedicates 10% of time to financial management and reporting.
      • Reviews and reports on preliminary numbers. Advises Regional Director on significant variances and action plans.
      • Proactively forecasts sales and site needs within budgets.
      • Utilizes reports to identify opportunities for improvement and implement solutions within retail site.


    • High school diploma or GED required; bachelor's degree strongly preferred or comparable work experience in lieu of a college degree
    • Military experience highly preferred
    • 2 years minimum management experience in the fields of customer service, merchandising, process planning/improving or related discipline highly desired
    • Operations management with P&L accountability highly valued
    • Excellent written and verbal communication skills; demonstrates an ability to communicate at all levels within the organization
    • Strong computer skills including a solid understanding of Microsoft Office products and Internet navigation; familiarity with Google applications a plus
    • Must be able to bend, stand, stretch, grip, type and carry for long periods of time
    • Some positions will require carrying items in excess of 10 pounds and up to 50 pounds
    • Must be able to view a computer screen regularly
    • Hands-on, results-oriented, driven to achieve goals, passionate, and strong analytical skills a must


    Full-time employees may participate in a comprehensive benefits program that includes:

    • Continuing education and leadership development
    • Comprehensive health plan
    • Paid time off (PTO)
    • Life, dental and vision insurance
    • Short- and long-term disability plans
    • Nationally recognized preventive health and wellness program
    • Section 125 pretax health spending account, dependent care spending account and premiums

    To learn more about our Mission and Values, please click here.

    Click this link to learn more about our Retail division GW Retail Information Sheet 2017


    Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled



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