Goodwill of Central & Southern Indiana

  • Manager, SCSEP Program

    Location(s) US-IN-Indianapolis
    Mission Services
    Full Time

    The Manager, SCSEP Program must effectively manage all services related to the Senior Community Service Employment Program (SCSEP) program, including developing design and structure for all aspects of the program and the specific grants, and continuously monitoring operations. This role demonstrates behaviors consistent with our Mission, Vision and Values, on behalf of Goodwill of Central & Southern Indiana.




    • Oversees the intake, host agency placement, education, job placement, and job retention services offered.
    • Develops ongoing service strategies that ensure that all program objectives are met.
    • Ensures that programming is in compliance with company policies/procedures and funding source regulations/specifications.
    • Manages participant and host agency recruitment process to ensure that all services provided are authorized under funding agreements and that commitments made to referral sources are honored.
    • Markets Goodwill programs with outside agencies for referrals and complementary services. Ensures that all appropriate agreements are in place.  Acts as primary contact for outside agencies.
    • Stays abreast of current labor market data to provide clients information on employment opportunities.

    Administrative and Reporting

    • Monitors direct payments of money on behalf of participants. Ensures compliance with company policies/procedures and referral source specifications are met.
    • Ensures billing is submitted timely and accurately.
    • Reviews case records to ensure that all participants are receiving quality services and that records are kept according to company policies/procedures and funding source regulations/specifications.
    • Monitors program outcomes on a monthly basis for all aspect of services. Determines program changes based on results.
    • Completes program reports as required by management, funders, partners, etc.
    • Manages program budget for all funding sources and programs.
    • Assists in grant writing for older worker programs.


    • Assists staff members through individual and group conferences in analyzing case problems and in improving their counseling skills and service delivery.
    • Acts as a resource to program staff on social service needs of participants.
    • Ensures all staff has appropriate tools to effectively perform their responsibilities. Includes updated training manuals, reference guides, and best practices procedures.
    • Provides in-service training for team members in areas such as new policies, procedures and regulations.
    • Evaluates performance of staff members and recommends indicated action.
    • Implement departmental measures and standards developed around established processes.
    • Conducts or directs staff development programs.
    • Other duties may be assigned.


    • Bachelor’s degree in counseling, social work or related field preferred
    • Minimum 5 years relevant social work and 3 years of management experience preferred
    • Superior communicator (written and verbal) with effective presentation skills
    • Mature interpersonal relationship skills
    • Project and process management abilities
    • Ability to be a strategic partner with strong reasoning skills
    • Solid spreadsheet and word processing skills
    • Good mathematical ability
    • Excellent organizational skills
    • Outcomes-focused
    • Program reporting experience preferred


    Full-time employees may participate in a comprehensive benefits program that includes:

    • Continuing education and leadership development
    • Comprehensive health plan
    • Paid time off (PTO)
    • Life, dental and vision insurance
    • Short- and long-term disability plans
    • Nationally recognized preventive health and wellness program
    • Section 125 pretax health spending account, dependent care spending account and premiums 

    To learn more about our Mission and Values, please click here.

    Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled


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