Goodwill of Central & Southern Indiana

Store Team Leader - Kokomo West #53

Location(s) US-IN-Kokomo
Full Time
$11.00 per hour


The Site Team Leader supports his/her Site Leader and Assistant Site Leader, leadership team, and staff to execute store operational objectives that support the annual operating plan. He or she makes decisions involving customers, team members, operational issues, business planning, priority-setting, compliance with company policies, and all areas of the business.

This position supports and drives Goodwill’s mission to help people in central Indiana prepare for, find and keep jobs; and supports and manages by embracing and demonstrating Goodwill’s five basic principles.


Hours of Operation

Monday thru Saturday 8:00 am - 10:00 pm

Sunday 10:00 am - 8:00 pm



First-year goals

  1. Accomplishes daily objectives.
  2. Serves as a champion by creating a positive atmosphere of encouragement, motivation, and high morale within the site.
  3. Controls payroll expenses.
  4. Achieves production goals by using staff effectively.
  5. Builds positive relationships to achieve customer service goals. 

Operations – 30% time spent

  • Completes day to day objectives.
  • Suggests efficiency improvements.
  • MISSION INTEGRATION - Integrates and represents Goodwill’s mission and 5 Basic Principles to internal and external customers at all times. 

Staff management and Development – 60% time spent

  • Provides coaching and training to hourly employees on daily tasks.
  • Involved in the hourly associate recruitment process including prescreening and interviewing candidates, as needed.
  • Seeks out opportunities for professional development for both self and other team members.
  • MISSION INTEGRATION – Models behaviors and holds staff to standards of conduct consistent with Goodwill’s mission and 5 Basic Principles. 

Financial management and reporting – 10% time spent

  • Acts as a good steward of resources available at the site including people, time, and money.
  • Tracks and measures day to day sales, production goals, and donations.

Management responsibilities

15–50 full-time and part-time employees


Day-to-day challenges

Recruiting, training and retaining a productive hourly workforce

Achieving daily production goals


Effectively monitoring and managing merchandising and inventory


  • High school diploma or GED highly preferred or willingness to attain.
  • 6 months minimum supervisory/leadership experience in a service-related industry.
  • Demonstrated ability to achieve results through others without a direct reporting relationship.
  • Solid verbal and written communication skills.
  • Valid driver’s license highly preferred
  • Basic computer skills including an understanding of Microsoft Office products and Internet navigation. Familiarity with Google application, a plus.
  • Hands on, results oriented, driven to achieve goals, passionate, and basic analytical skills.


Full-time employees may participate in a comprehensive benefits program that includes:

  • Continuing education and leadership development
  • Comprehensive health plan
  • Paid time off (PTO)
  • Life, dental and vision insurance
  • Short- and long-term disability plans
  • Nationally recognized preventive health and wellness program
  • Section 125 pre-tax health spending account, dependent care spending account and premiums
  • Retirement plan with generous match

To learn more about our Mission and Values, please click here.

Click this link to learn more about our Retail division GW Retail Information Sheet 2017


Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled



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